Refund and Exchange Conditions

What is the Exchange Period for Products?

The exchange period for products purchased from www.peelter.com, provided they are unused, is 15 DAYS from the invoice date.

How Can I Process an Exchange-Return?

  1. You must send the product/products you wish to exchange, along with their invoice, to our central address on the invoice via our cargo company Aras Kargo, using the Aras Kargo Ayazma Branch (must be sent with the name used for the order) and your personalized exchange code.
  2. Once your shipment reaches us, you must contact us via WhatsApp at 0537 558 16 10 to create your exchange order before the desired products go out of stock.
  3. Our relevant team will process your exchange based on the product you sent and the order you placed.
  4. For return payments, the return process is completed by deducting the cash-on-delivery fee and shipping costs paid by the customers, meaning only the product cost is refunded.
  5. Returns are not accepted for products whose return period has expired, whose safety strip has been removed, are unlabelled, used, have lost their resalability, or are damaged. They will be sent back to you with shipping costs to be paid by you upon receipt.
  6. If the product you purchased from our site is faulty, it will be sufficient to create a return request through your membership within 7 days from the delivery date and send it to us via Aras Kargo. If a new faulty product is in stock, it will be shipped free of charge on the same day; otherwise, a refund will be issued. If the product error is due to customer use or if the product has been used within the 7-day period, the product will not be returned or exchanged. The practices stipulated in Law No. 6502 on the "Protection of Consumers" are fundamental for product return and exchange conditions.

Will I Pay a Shipping Fee for Exchange-Return Transactions?

  1. If the purchased product was delivered to you faulty/defective/incorrect, and you use our contracted cargo company to send the faulty/defective/incorrect product to our address, we cover the shipping fee. If you send it with a different cargo company, we do not cover the shipping fee.
  2. For exchanges of products that are not faulty/defective/incorrect, you cover the shipping fee when sending them to us, and the shipping fee for your new product sent to you after the exchange process is charged to you. The total exchange shipping cost is 150 TL.
  3. When sending the product you decided to exchange to us, the shipping fees are covered by you. The shipping fee for your new product will be charged to you.

Important Information About Cash on Delivery

The following statement is for those who placed an order using the cash-on-delivery method through our site and did not receive their package in any way:

It is mandatory to receive products purchased with cash on delivery from the cargo company. Products not received cannot be returned. Packages that are not received and are returned are held by the company to be sent back to the customer with added shipping costs.

Likewise, if the product is not received, legal action will be initiated for the recovery of all shipping costs and operating expenses, using the sales agreement, phone call records for approval, the address declared by the buyer, and the computer's location address (IP/MAC Address) used during the order as evidence, due to misuse of the cash-on-delivery option, unnecessary use of supplier, cargo, and packaging personnel, and slowing down of labor.

The buyer officially declares to pay the site owners in advance a compensation fee of at least forty (40) and at most ninety (90) times the invoice amount, including cargo, for every item purchased with cash on delivery and not received, causing damage to the company.

What if the Product I Exchanged is More Expensive Than the Product I Sent?

If the total amount of the products in your exchange order is higher than the amount of the product/products you sent, the remaining amount will be charged to you as CASH ON DELIVERY.

INTERNATIONAL CANCELLATION & RETURN

There are no returns for international sales. Customers who order from abroad and wish to exchange products are obliged to pay the shipping fee themselves.

CANCELLATION & RETURN

What Should I Do If My Order Was Sent Faulty/Defective/Incorrect?

All products we offer for sale undergo a damage check when packaged for delivery to the cargo. If, rarely, a faulty/defective/incorrect product reaches you, the process is as follows:

When your order is delivered to your address by the cargo officer, always check for damage on the outer package before receiving the product, and if you see any damage, have a "Damage Assessment Report" prepared.

If you notice damage after order delivery, you must immediately contact the relevant cargo branch and ask them to prepare a "Damage Assessment Report." If the cargo branch does not assist you in this matter, please inform us as soon as possible.

When you send the damaged product to our address with the Damage Assessment Report, your product exchange or refund processes will be completed quickly, and you will be informed about it.

How Will the Amount I Paid Be Refunded If I Return a Product?

  • If you made your payment by credit card, your installment transactions will be refunded in installments, and your single-payment transactions will be refunded as a single payment to your card within 7 business days.
  • If you made your payment by debit card, your single-payment transaction will be refunded to your bank account via wire transfer/EFT within 7 business days.
  • If you made your payment by virtual card, your single-payment transaction will be refunded to your card within 7 business days.
  • If you paid with the cash-on-delivery option, it will be refunded to the IBAN number you provide us within 7 business days.
  • For returns and exchanges, the shipping fee (both ways) belongs to the buyer. You can send it with our contracted cargo companies.
  • Cargoes you send with recipient-paid shipping will be deducted from your internal balance.